How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within Oman.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns or exchanges are accepted only for products received damaged or sent incorrectly. You must receive the order and email us to request a return. Replacements are arranged without shipping fees; if the item is out of stock, a refund is issued after the damaged product is returned. For hygiene reasons, opened or smelled products are not eligible. No return window or restocking fee is specified. Read more

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

Once your order has been shipped from our warehouse, no changes or cancellations can be made. You must receive the order upon delivery.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Do you accept store credit?

We accept store credit as a payment method.

Frequently Asked Questions

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