Refund policy
Shipping & Return Policy
1. Order Processing & Delivery
- Processing: We process your order as soon as it is placed.
- Shipping Timeline: Orders are dispatched from our warehouse on the next working day from the date of purchase.
- Delivery Duration: The courier typically takes 3 to 8 working days to deliver.
- Working Hours: Our business days are Sunday to Thursday.
- Peak Periods: During high-traffic times, including new product launches, restocks, seasonal holidays, or special offers, delivery may be slightly delayed.
2. Order Changes & Cancellations
Once an order has been shipped from our warehouse, no changes or cancellations can be made. The customer is required to receive the order upon delivery.
3. Returns & Exchanges Eligibility
- Criteria: We only accept returns or exchanges for products that are received damaged or sent incorrectly.
- Hygiene Policy: Due to hygiene reasons, no returns or exchanges are accepted after opening or smelling the product.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect product after it has been shipped:
- You must receive the order from the courier.
- Send us an email to request a return.
- Replacements: We will arrange a replacement, and the customer will not pay any shipping fees.
- Out of Stock: If the item is unavailable, a refund will be issued once the damaged product is returned to our warehouse.
5. Refund Methods & Timelines
- Visa/Credit Card: